Last updated: 8 October 2026
This policy explains how paid memberships on One Million Community work, how you pay, and when you can get a refund. It is part of our Terms of Use. The Service is operated by Netify Global Ltd.
1. Free accounts and paid membership
You can register and complete your profile for free. To use the Service — for example to browse members, message and see who is interested in you — you need an active paid membership. The features included in each membership are shown on the subscription screen before you pay.
2. Prices, periods and payment
- Memberships are sold for a fixed period (for example one month). The price, period and features are shown clearly before you pay, in Kenya Shillings (KES). Prices include any taxes we must charge unless the checkout says otherwise.
- Transaction fees are not included in the price. The membership price (for example KES 999 for one month of VIP) is exclusive of the transaction or processing fees charged by Paystack and by your mobile-money provider, card issuer or bank. Any such fee is calculated by Paystack and shown on the Paystack payment screen before you confirm the payment, so you will see the total you pay before you pay it. These fees are charged by those providers, not by us, and are not refunded if a payment is refunded under section 5 unless the refund is for a mistake on our side.
- Payments are processed securely by our payment provider, Paystack, which accepts methods such as M-Pesa and other mobile money, cards and bank payment. We never see or store your full card number or your PIN. Paystack’s own terms and privacy policy apply to the payment.
- Your membership starts as soon as we receive confirmation that your payment has succeeded, which is normally within a few minutes. We send you a receipt by email and you can also keep a copy of the confirmation shown on screen.
- We may change prices or features for future purchases. Any change will not affect a membership you have already paid for.
3. Renewals — no automatic charges
Memberships do not renew automatically. We will not take money from your account without you actively making a payment. When your period ends your membership simply expires. We may send you a reminder before that and you can buy another period if you wish. There is nothing to cancel.
4. Ending your membership early
You can stop using the Service, or delete your account, at any time. Your membership continues until the end of the paid period (unless you delete your account, in which case it ends straight away). Because memberships are prepaid for a fixed period, we do not refund the unused part of a period (see section 5).
5. Refunds
Memberships and virtual items give you access to digital services that start immediately. For that reason payments are generally non-refundable once your membership has been activated, including if you change your mind, do not find a match, or delete your account or are removed for breaking our rules. This does not affect any rights you have under Kenyan law that cannot be excluded. We will refund or correct your payment in these cases:
- Duplicate or wrong charge: you were charged more than once for the same purchase, or the amount was wrong.
- Payment taken but no membership: your payment succeeded but your membership was not activated, and we cannot fix it within 48 hours. We will either activate the membership or refund you in full.
- Unauthorised payment: a payment was made on your account or phone without your permission and you tell us promptly. We will investigate and, where it is confirmed, refund you.
- Extended outage: the Service is unavailable for a substantial part of your paid period because of our fault. We may extend your membership or give a partial refund.
- Where the law requires it.
Virtual gifts, credits and other virtual items are non-transferable and non-refundable once they are used or sent, and have no cash value.
6. How to ask for a refund or raise a payment problem
- Email support@one-million-community.com (subject “Payment”) within 30 days of the payment.
- Include your username, the date and amount, and the transaction reference or the M-Pesa/bank confirmation message.
- We will reply within 5 working days. Approved refunds are sent to the original payment method (for example the same M-Pesa number or card) and may take up to 10 working days to appear, depending on the bank or mobile-money provider.
Please contact us first before asking your bank or mobile-money provider to reverse a payment (a “chargeback”). It is usually faster, and we will do our best to put things right. If a chargeback is raised for a payment that was valid, we may suspend the account while it is resolved.
7. If we remove your account
If we suspend or close your account because you broke the Terms (for example by scamming or harassing other members), you are not entitled to a refund of the unused membership.
8. Your written copy of the agreement
When you buy a membership we make the key terms available to you before you pay (price, period, features and this policy) and you will receive a receipt by email confirming what you bought. You can ask us for a copy at any time.
9. Contact
Netify Global Ltd, Westpark Tower, 5th Floor, Westlands, Nairobi, Kenya
support@one-million-community.com