Last updated: 8 October 2026
Please read these Terms of Use carefully. They are a binding agreement between you and Netify Global Ltd. They explain what you can expect from One Million Community, what we expect from you, and where our responsibility starts and stops. Some parts limit our liability — they are in sections 5, 15, 16 and 17.
One Million Community (the “Service”) is an online introduction service for adults who are looking for a spouse or a serious, marriage-minded relationship. It is operated by Netify Global Ltd, a company registered in Kenya, with its registered office at Westpark Tower, 5th Floor, Westlands, Nairobi, Kenya (“we”, “us” or “our”).
The Service includes our website at one-million-community.com, our mobile web app at one-million-community.com/m/, and any related features, notifications and emails. These Terms apply together with our Privacy Policy, Cookie Policy, Community Guidelines & Safety Tips and Membership, Payments & Refunds Policy, all of which form part of this agreement.
By creating an account, or by using the Service in any way, you confirm that you have read and accept these Terms. If you do not accept them, do not use the Service.
To create or keep an account you confirm that:
If you stop meeting any of these conditions, your right to use the Service ends automatically and you must stop using it. If we find that someone is under 18, we will close the account and delete the information we hold about them.
We provide a platform that lets adults find and communicate with one another. We suggest and display profiles using the details members give us, such as age, location and preferences. We do not guarantee that you will find a match, a partner or a spouse, that any member will reply to you, or that any relationship will result from using the Service. We are not a marriage broker, matchmaker, counsellor, agency or lawyer, and we do not take part in any relationship or marriage that members form.
Some or all features of the Service require an active paid membership. A free account lets you register and complete your profile; the rest of the Service may be unavailable until you have an active membership. What is included in each membership is shown on the subscription screen at the time you buy.
We may change, add, suspend or remove features at any time, and the Service may sometimes be unavailable because of maintenance, faults or events outside our control.
Meeting people online carries real risks, including dishonesty, fraud and physical danger. Please read our Community Guidelines & Safety Tips. In particular:
You must treat other members with respect and follow the law. You must not:
“Your Content” means everything you post or send through the Service, including your profile, photos, answers, messages, comments, forum posts and group or event posts.
Some profile questions — such as marital status, religion, tribe or ethnic background, and family details — are sensitive. They are optional unless the sign-up form says otherwise. By answering them you ask us to show them on your profile as you choose, and you agree to our processing of them as explained in the Privacy Policy. You must not use another member’s sensitive information to discriminate against, mock, expose or harm them.
Memberships are sold for fixed periods and are paid in Kenya Shillings (KES) through our payment partner. The price, the period, and what is included are shown before you pay. Prices do not include transaction fees charged by Paystack or your mobile-money provider, card issuer or bank, which are shown on the payment screen before you confirm. Full details — including renewals, cancellation and refunds — are in the Membership, Payments & Refunds Policy. Except where that policy or the law says otherwise, payments are not refundable.
We will send you emails, SMS and push notifications that are needed to run your account, such as verification codes, security alerts, receipts and notices of new messages or activity. To protect member privacy, these notifications do not show the text of private messages. You can manage most notifications in your settings or device. Marketing messages are only sent where you have agreed, and you can opt out at any time.
We may warn you, remove content, restrict features, suspend or permanently close your account, with or without notice, if we reasonably believe you have broken these Terms or the law, put a member at risk, harmed the Service or our reputation, or if we are required to do so by law or by a regulator. We may also report suspected crimes to the police or other authorities. If we close your account for breaking these Terms you are not entitled to a refund of any unused membership. You may ask us to review a decision by contacting us within 30 days.
You can stop using the Service at any time. When your account ends, your right to use the Service ends, but terms that by their nature should continue (for example sections 5, 7, 14–19) will continue to apply.
The Service, including its software, design, text, logos and name, belongs to us or our licensors and is protected by law. We grant you a personal, limited, revocable, non-transferable licence to use the Service as intended. You may not copy, modify, reverse engineer, resell or exploit it.
If you believe that content on the Service infringes your copyright, send us a notice using the contact details in section 21 with: your name and contact details; a description of the work; the exact location (link) of the material; a statement that you believe in good faith that the use is not authorised; and a statement that your notice is accurate and that you are the owner or authorised to act. We will act on valid notices and may remove material and close the accounts of repeat infringers.
The Service uses services supplied by others, such as payment processors, mapping, messaging, email and SMS providers. Their services are governed by their own terms and we are not responsible for them. Links to other websites are provided for convenience and do not mean we endorse them.
To the fullest extent the law allows, the Service is provided “as is” and “as available”. We do not promise that it will be uninterrupted, secure or free of errors, that members’ profiles or statements are true or accurate, that any member is who they claim to be, or that the Service will meet your expectations. We are not responsible for the conduct of any member, online or offline. Nothing in these Terms limits any right you have under Kenyan law that cannot lawfully be excluded.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, or for death or personal injury caused by our negligence. Subject to that, and to the fullest extent permitted by law:
You are solely responsible for your dealings with other members. If you have a dispute with another member, you release us (and our directors, employees, contractors and affiliates) from claims, demands and damages of every kind, known or unknown, that arise out of or are connected to that dispute — except where the law does not allow such a release. We may, but are not obliged to, step in to help resolve a dispute.
To the extent the law permits, you agree to defend and compensate us, our directors, employees and contractors against claims, losses, damages, fines and reasonable legal costs that arise from your breach of these Terms, Your Content, your use of the Service, or your dealings with other members or third parties.
These Terms are governed by the laws of Kenya. If you have a complaint, please contact us first (see section 21). We will try in good faith to resolve it within 30 days; you agree to give us that opportunity before starting court proceedings, unless an urgent remedy is needed. If we cannot resolve it, the courts of Kenya will have jurisdiction, and we agree to consider mediation if you ask. Nothing here limits any right you have as a consumer under Kenyan law, including your right to go to court and to complain to the Data Commissioner about personal data matters.
We may update these Terms to reflect changes to the Service, the law or our practices. If a change is important we will tell you in the app or by email before it takes effect. If you keep using the Service after the effective date you accept the new Terms; if you do not agree, you must stop using the Service and may delete your account.
Netify Global Ltd
Westpark Tower, 5th Floor, Westlands, Nairobi, Kenya
Email: support@one-million-community.com
Or use the Contact Us page.